31 May 2020 by Kate Rawlins
Crisis communications is a hot topic at the moment as COVID19 responses remain the focus of almost every organisation worldwide. Although this isn’t another blog from a crisis consultant advising or critiquing Coronavirus responses, instead it’s a thread of observations from the past few courses I’ve taught to communications officers…
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26 July 2019 by Kate Rawlins
The popularisation of the term ‘fake news’ is often incorrectly used to describe various forms of troublesome content published on modern media networks. However, generalising all deceptive content as ‘fake news’ is problematic because by not properly defining the context of the content, it’s challenging to respond appropriately. Instead, the…
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20 December 2018 by Kate Rawlins
Over the past year we’ve worked with teams across the globe to rehearse a range of interesting and important crisis scenarios. From product recalls to corporate malpractice, and campaign failures to extreme weather responses, we’ve put hundreds of teams through their paces to assess how they manage a crisis. Notably,…
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21 June 2018 by Kate Rawlins
During a crisis response, everything runs on fast-forward. Days roll into months, and as the stakes change, the response evolves to cope. When the storm passes and business returns to usual, the stress, trigger points and decisions behind a past crisis are likely to morph into a memory of a…
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13 June 2018 by Kate Rawlins
As someone who spends their week simulating crises for various public and private sector clients, attending PR Week’s Crisis Conference was interesting to hear how other companies have tackled headline stories from the past year. There were many great speakers discussing events such as the Samsung Galaxy Note 7, Grenfell…
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26 March 2018 by Kate Rawlins
Being a fly on the wall in the ‘war rooms’ watching teams practice responding to an unfolding crisis is fascinating. It enables me to hear strategizing, discussions, and see the workings behind the decision-making process. Over the past two years I’ve been fortunate enough to work with some of the…
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21 December 2017 by Kate Rawlins
It’s the eve before Christmas leave, and the emails are starting to go quiet. Looking back over all of our files last night, we’ve facilitated some exciting projects during 2017. But all in all, there have been some memorable moments across the board when it comes to observing participant reactions during…
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24 March 2017 by Kate Rawlins
It was my colleague who first broke the news to me. “Apparently there’s been shots fired outside parliament,” he said. As much as I live and breathe social media, a few tweets reporting loud noises wasn’t enough for me. The ex-reporter in me believes in verification. Then the BBC notification…
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16 November 2016 by Kate Rawlins
There is something about a breaking crisis that’s thrilling. Perhaps it’s the mystery of the unknown which keeps us intrigued, thirsty for more details. Or maybe the initial state of shock keeps us hungry for answers and information. Whatever it is, when an issue breaks it’s consuming for everyone –…
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3 August 2016 by Kate Rawlins
Social media is instantaneous. It connects us and keeps us informed in real time. It’s a sea of networks that feed off each other for information. It has the ability to create a viral sensation quickly – sometimes too fast. In an age where social media is interwoven into the…
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