Resources

The women that created the internet as we know it

Women have shaped every aspect of the world we live in, a lot of which were not highlighted in our history books. Here are some women that played integral roles in the development and creation of the digital landscape we now operate within. Many of these women were the…

Why crisis cells with structure are more successful

Being a fly on the wall in the ‘war rooms’ watching teams practice responding to an unfolding crisis is fascinating. It enables me to hear strategizing, discussions, and see the workings behind the decision-making process. Over the past two years I’ve been fortunate enough to work with some of the…

Leadership in a crisis: how to fight distraction amid the blur of social media

Following the soap opera of a crisis on social media, blow-by-blow, saps leaders' time and focus and prevents them stepping back to consider the bigger picture.

5 tips for attention-grabbing crisis management exercises

We spend a lot of time designing, researching and creating scenarios for crisis and emergency preparedness exercises. We have a wide range of tried-and-tested scenarios to use as a starting point, but our clients are always best placed to outline something that meets their needs. However, this requires organisations to…

7 top tips for protecting your online privacy and security

This blog was first published on the Open Rights Group Birmingham website. Open Rights Group Birmingham was established by Francis Clarke (@francisclarke) in 2015 and forms part of the Open Rights Group, the UK’s only digital campaigning organisation working to protect the rights to privacy and free speech online. Here…

How vulnerable are your people online?

I’ll let you in on a nasty little technique we use in our social media crisis simulation exercises from time to time. If the team is strong, is using its lines well and deftly handling stakeholders and customers, we’ll sometimes throw in a little bit of a curveball: a bit of…

The seven habits of highly effective crisis communications teams

We’ve run dozens of crisis simulations with communications teams large and small, from global multinationals to local city emergency responders. Here’s what we’ve found sets the great teams apart from the rest: 1. They’re quick to the first response Social media doesn’t wait patiently for you to clear your lines…