Archive: Blog

lady's hand hold phone whilst sitting at laptop

Tips to help small social media teams respond in a crisis

31 May 2020 by Kate Rawlins

Crisis communications is a hot topic at the moment as COVID19 responses remain the focus of almost every organisation worldwide. Although this isn’t another blog from a crisis consultant advising or critiquing Coronavirus responses, instead it’s a thread of observations from the past few courses I’ve taught to communications officers…

Read more


Faciliated training session

Preparing for a crisis response

4 September 2019 by Kara Jobmann

National Preparedness Month takes place every September in the US. It’s an opportunity for emergency responders and government organisations to encourage their audiences to be prepared for any kind of emergency. There’s always plenty of useful tips shared. But if you are responsible for communicating such advice, how do you…

Read more

Understanding 10 types of ‘fake news’

26 July 2019 by Kate Rawlins

The popularisation of the term ‘fake news’ is often incorrectly used to describe various forms of troublesome content published on modern media networks. However, generalising all deceptive content as ‘fake news’ is problematic because by not properly defining the context of the content, it’s challenging to respond appropriately.  Instead, the…

Read more

Crisis teams that work: processes, personalities and point-people

5 July 2019 by Steph Gray

I had the privilege to see a well-drilled client crisis team at work this week. Their organisation is enormous, and they have a crisis process honed and documented and rehearsed across the world on a regular basis. It’s impressive to witness, with a depth of strategic thought that we don’t often…

Read more

The refugee crisis and social media

19 June 2019 by Kara Jobmann

  As political unrest rises, the number of displaced peoples and refugees are reaching record highs. The UN Refugee Agency estimates there are 68.5 million people who have been forcibly displaced from home countries. Of that number, 40 million people are internally displaced, 25.4 million are refugees and 3.1 million…

Read more

New kinds of crises

24 April 2019 by Kara Jobmann

The earth is warming at an increasingly rapid rate. While world powers and government entities work to combat climate change, the global population has experienced increased severity of hurricanes and frequency of natural disasters. These disasters leave communities devastated and reeling – unable to rebuild and then properly prepare for…

Read more

Trust your employees during a crisis (part 2)

18 March 2019 by Kara Jobmann

The Takata airbag recall is one of the largest and most widespread manufacturers recalls to date. Almost 40 million cars were affected by faulty airbag inflators, with almost 50 million inflators having to be replaced. 21 major car companies were affected by this recall and had to issue massive recalls.…

Read more

Road sign with Trust sticker

Trust your employees during a crisis

12 March 2019 by Kara Jobmann

A crisis can begin with one disregarded email from a low-level manufacturing employee and it can be significantly exasperated by a company’s lack of existing infrastructure for internal communications; especially if there’s a disconnect between management and lower-level employees. Poor internal communications can cause a larger degradation of communications which,…

Read more

The women that created the internet as we know it

8 March 2019 by Kara Jobmann

  Women have shaped every aspect of the world we live in, a lot of which were not highlighted in our history books. Here are some women that played integral roles in the development and creation of the digital landscape we now operate within. Many of these women were the…

Read more

Find out more: see our products, get a quote

Email us now to set up a demonstration and discuss how we could support your training:

  • We will review and respond to your request by email. See our Privacy Policy for how we manage your details.
  • This field is for validation purposes and should be left unchanged.