18 March 2019 by Kara Jobmann
The Takata airbag recall is one of the largest and most widespread manufacturers recalls to date. Almost 40 million cars were affected by faulty airbag inflators, with almost 50 million inflators having to be replaced. 21 major car companies were affected by this recall and had to issue massive recalls.…
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12 March 2019 by Kara Jobmann
A crisis can begin with one disregarded email from a low-level manufacturing employee and it can be significantly exasperated by a company’s lack of existing infrastructure for internal communications; especially if there’s a disconnect between management and lower-level employees. Poor internal communications can cause a larger degradation of communications which,…
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8 March 2019 by Kara Jobmann
Women have shaped every aspect of the world we live in, a lot of which were not highlighted in our history books. Here are some women that played integral roles in the development and creation of the digital landscape we now operate within. Many of these women were the…
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28 January 2019 by Tim Lloyd
Data. Protection. Privacy. Regulation. This may not excite staff, but it is possible to engage them with their responsibilities.
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20 December 2018 by Kate Rawlins
Over the past year we’ve worked with teams across the globe to rehearse a range of interesting and important crisis scenarios. From product recalls to corporate malpractice, and campaign failures to extreme weather responses, we’ve put hundreds of teams through their paces to assess how they manage a crisis. Notably,…
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18 September 2018 by Steph Gray
When the Weather Channel posted their video warning of Hurricane Florence, it soon started popping up in timelines all over the internet. Storm surge will be a huge factor for Hurricane #Florence Check out what it might look like with @TWCErikaNavarro: pic.twitter.com/TPqTZTmiAM — The Weather Channel (@weatherchannel) September 13, 2018…
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19 July 2018 by Chris Malpass
As sexual harassment scandals continue to engulf corporate America, how should your organisation be preparing? It’s unsurprising that we’re being asked by leaders from some of the world’s largest companies to help them run their teams through training workshops and simulations based on the #MeToo scenario impacting their business. As shown…
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26 June 2018 by Tim Lloyd
When we deliver customer service training for clients, there’s usually a section labelled ‘use of humour’ or something similar. It’s the bit where we discuss the risks and opportunities of using a bit of banter or cracking a joke on social media channels. There are a few time-honoured examples where…
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21 June 2018 by Kate Rawlins
During a crisis response, everything runs on fast-forward. Days roll into months, and as the stakes change, the response evolves to cope. When the storm passes and business returns to usual, the stress, trigger points and decisions behind a past crisis are likely to morph into a memory of a…
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13 June 2018 by Kate Rawlins
As someone who spends their week simulating crises for various public and private sector clients, attending PR Week’s Crisis Conference was interesting to hear how other companies have tackled headline stories from the past year. There were many great speakers discussing events such as the Samsung Galaxy Note 7, Grenfell…
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