How would your team handle social media in a crisis?
from Helpful Digital
Social Simulator creates an environment that looks, feels and responds like a real world event. Your team will face incoming social media, phone calls, emails and media articles and need to assign roles and develop an appropriate response.
From an adjoining room or off-site, our team will run the exercise platform, adapting the script intelligently real-time to put the team under the right amount of pressure.
Our simulations are designed with you to ensure a realistic and convincing scenario. We’ll ensure technical details match your operational reality, so the situation reports and data samples have that crucial credibility.
For larger teams, organisations still developing their cyber incident plans, or colleagues with perhaps less experience in social media, we offer facilitated workshop sessions using our Crisis90 training platform.
It helps groups of colleagues work through a scenario and compare their responses in as little as 90 minutes.
Teams work through a series of injects – internal emails, reports from bloggers, comments from customers on the organisation’s social media channels – and discuss their approach:
We bring this all to life with a cutting-edge digital platform which gets a room buzzing as groups compare and contrast their strategies and tactics, and engage with a social media feed in real time.
There’s no avoiding the fact a major cyber security incident is going to lead to a difficult few weeks for the organisation, but showing humanity and responsiveness though corporate channels could make the difference between retaining loyal customers and suffering a mass exodus and earning the wrong kind of reputation for security and competence.
Email us now to set up a demonstration and discuss how we could support your training: