Crisis90: social media crisis training

Crisis training workshops with Crisis90

A ‘desktop’ exercise involves a group working through a scenario and discussing their approach. We bring  this approach to life with a cutting-edge digital platform which gets a room buzzing as they compare and contrast their strategies and tactics, and engage with a social media feed in real time.

For larger teams (20-100 participants), groups from multiple organisations, or colleagues with perhaps less experience in social media, we offer facilitated training sessions in crisis handling using our Crisis90 training platform.

It helps a group work through a scenario and compare their responses in as little as 90 minutes.

Building crisis capability through discussion

Each session is tailored to the specific needs of the group and can help participants to:

  • distinguish between different types of crisis in social media, from
    professional mishaps to full-blown emergencies
  • develop handling strategies that integrate social and digital channels
  • understand what’s the same and what’s different about crisis handling in a social
    media world
  • practise working with the tone and constraints of different social media channels
    when dealing with hostility
  • learn about harnessing support from online communities during a crisis

Feedback and guidance

We take teams step-by-step through a crisis scenario: from the handling strategy to writing content across multiple channels. At each stage, participants review and compare their responses on-screen with other teams, getting instant feedback and reaction.

Find out more: see our products, get a quote

Email us now to set up a demonstration and discuss how we could support your training:

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