Archive: crisis leadership

Three reasons why you should keep a diary in a crisis

21 June 2018 by Kate Rawlins

During a crisis response, everything runs on fast-forward. Days roll into months, and as the stakes change, the response evolves to cope. When the storm passes and business returns to usual, the stress, trigger points and decisions behind a past crisis are likely to morph into a memory of a…

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Why crisis cells with structure are more successful

26 March 2018 by Kate Rawlins

Being a fly on the wall in the ‘war rooms’ watching teams practice responding to an unfolding crisis is fascinating. It enables me to hear strategizing, discussions, and see the workings behind the decision-making process. Over the past two years I’ve been fortunate enough to work with some of the…

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Online and airside: who’s in control?

21 January 2015 by Tim Lloyd

A friend of mine – a pilot – was telling me how a recent mishap had delayed his passage through an airport, to arrive airside and board his plane. “There’s a couple of important procedures that allow me to get airside, but apart from these, on either side anyone, anywhere…

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