We deliver training support for ExxonMobil’s Full-Scale Rapid Response Team (RRT) exercise in Singapore. Working closely with their Asia Pacific communications teams we prepared and tested crisis communication protocols during a high-impact incident simulation.
Our involvement in the exercise focused on ExxonMobil’s Public Information Officers (PIOs), putting them through a realistic, high-pressure drill designed to simulate a major event at a local refinery.
Using our Social Simulator platform, we created multi-channel media environment to replicate the intense scrutiny and complexity of a real-world incident. This included:
The simulation was designed to challenge participants in handling misinformation, public expectations, and evolving stakeholder concerns—all under tight time constraints.
Our expert facilitators added further pressure with live role-played phone calls simulating urgent enquiries from journalists, community leaders, and internal stakeholders. Participants were tested on their:
The immersive format helped sharpen communication under pressure, while allowing teams to explore decision-making and message consistency across channels.
At the conclusion of the drill, we provided ExxonMobil’s team with a comprehensive feedback report, detailing performance insights, strengths, and tailored recommendations to enhance their crisis communications response in future scenarios.
We’re approved contractors to US Federal Government CAGE code 88BP5 “Social Simulator Inc, The”
