We’ve been simulating crises in social media since 2010, working with a range of public and private sector clients in the USA, UK, Europe and around the world. We’ve helped to run exercises in the UK, USA, Singapore, France, Netherlands, Germany, Italy, China, Japan, India and UAE.

As well as our core team in the UK and US, we also work with a wide range of associates from government and industry. These specialists bring deep sector knowledge and/or foreign language skills to specific exercises as required.

We work direct with clients, and are also geared up to work in partnership (including on a white-label basis) with PR, crisis and social agencies, blending our platforms and insights with your team’s to make a compelling offer for clients.

The Core Team

Chris Malpass

Chris Malpass

Chris is Executive Director and co-owner of the Helpful Digital Group.

He is an expert in crisis and reputation management.

Chris develops and delivers high-end crisis preparedness training and is adept in live crisis response.

Chris’ 10+ years of experience includes roles for Cohn & Wolfe, Regester Larkin by Deloitte and the BBC. He has a Masters in International Public Relations from the Cardiff School of Journalism.

Chris’s featured projects:

- Crisis exercises to build digital triage and engagement skills for Vancouver Airport Authority.
- Stress-testing strategic responses of students at the US National Defense University.
- Global crisis communications training and digital marketing training for L’Oréal.

Tim Lloyd

Tim Lloyd

Tim is Managing Director and co-owner of the Helpful Digital Group.

He designs and delivers digital capability programmes and actively develops the scope and purpose of our business in accordance with developing clients’ needs.

With 18 years’ experience, he has supported complex organisations, including the UK Government’s Department for Business, Innovation and Skills and Dept. of Health and Social Care.

Tim has delivered guest lectures for Melbourne University and the University of Zurich.

Tim’s featured projects:

- Digital storytelling with the Royal Air Force.
- Social media training programs for energy and technology clients.
- Crisis simulation exercises to prepare operations and communications teams at Expo2020 Dubai.

Kate Rawlins

Kate Rawlins

Kate is an Associate Director and member of the Helpful Digital Group executive team.

She is a crisis communications specialist.

Kate has extensive experience in digital communications training, social media audits, crisis response reviews and preparing and delivering crisis communications training.

Her international roles include for the Queensland Government.

Kate guest lectures for Masters students at Cardiff University and is a sitting member of the advisory board for the Crisis Response Journal.

Kate’s Featured Projects:

- Digital skills training for global teams at L’Oréal.
- Emergency simulations for UK Home Officer counter terrorism.
- Resilience training with the Bank of England and regulators.

Tallie Proud

Tallie Proud

Tallie is a Senior Consultant.

She leads on social media training programmes, building long-lasting confidence amongst digital teams in a wide variety of sectors.

Her experience spans digital and creative topics including social media strategy, web development, accessibility, campaigns, and content production.

With 10+ years in the industry, roles include with the award-winning Digital Team at the Church of England and Digital Candle, providing free advice for charities.

Tallie’s Featured Projects:

- Social media review and channel mapping for the Department of Education.
- Digital skills training for the UK Government Communication Service.
- Managing monthly crisis validation exercises for a major energy client.

Sonja Palmer

Sonja Palmer

Sonja is an Account Director.

She helps clients build digital confidence through training, crisis simulations, and advising teams on digital strategy.

Sonja assists clients with developing and delivering digital training programs, crisis preparedness training, social media strategies and policy materials.

Roles include for Edelman New York City and Washington D.C. on their Energy and Financial Communications and Healthcare teams.

Sonja’s featured projects:

- Global crisis simulation exercises for one of the world’s largest energy companies.
- Weekly social media training and support for 300 communicators in the US, Europe and Asia.
- Developing social media strategy for global philanthropy.

Phil Banks

Phil Banks

Phil is our Technical Director.

He manages our infrastructure and market-leading platforms supporting our crisis training.

Phil’s experience developing for high profile, multinational audiences makes us more agile and resilient than competitors.

With 10+ years in web development, DevOps and platform management, roles include lead web developer at the Medical Research Council (MRC) Laboratory of Molecular Biology “the Nobel Prize factory”.

Phil’s Featured Projects:

- Leading the development of our Social Simulator and Crisis90 platforms.
- The roll-out of our Digital Action Plan platform to more than 5000 L&D users.
- Security and governance of data and information for the Helpful Digital Group.

Dan Pollard

Dan Pollard

Dan is our Platform Manager.

He is responsible for the technical setup of the platforms, designs simulation media and supports our clients through their crisis exercises.

With over a decade’s experience developing user-friendly, business-critical web applications, Dan’s roles include Product Owner at the International Student Identity Card in Amsterdam, where he designed a web platform for 3000+ international users.

Dan is fluent in Dutch, and his international experience of working cultures ensures the simulations are accessible, accurate and culturally appropriate.

Dan’s featured projects:

- Monthly validation exercises for two of the world’s largest energy companies.
- Simulation and war-game management for the US National Defense University.

Claire Turner

Claire Turner

Claire is Senior Consultant, Social Strategy and Training.

Claire writes and delivers our digital communications training. She supports our Digital Action Plan blended learning programme as a coach and mentor, sharing practical help and advice.

Claire is a communications all-rounder and digital specialist: from social media, PR and marketing, to internal communications and events. Her roles include working for the Environment Agency and Oxford University Press.

Claire’s Featured Projects:

- Audience engagement for Royal Air Force social media.
- Global crisis communications training and simulation exercises for L’Oréal.
- Social media audits for public sector clients.

Jess Evans

Jess Evans

Jess is Senior Consultant, Issues and Crisis.

Jess is highly experienced in leading crisis preparedness programmes, from development through to delivery.

She advises clients on their internal response structures and communication and stakeholder engagement strategies.

With more than 10 years in the world of crisis management, Jess has worked for Regester Larkin by Deloitte, risk advisory firm ILS and the OECD.

Jess’ Featured Projects:

- Developing a crisis communications toolkit for a major US technology manufacturer.
- Leading a crisis exercise for the communications team of one of the world’s leading beauty brands in both English and French.

Nicole Jay

Nicole Jay

Nicole is a Digital Communications Executive.

Nicole helps us deliver end-to-end capability support for clients, including analysis, content creation and delivery of workshops and simulations.

She has been central to a social media audit for the UK National Health Service. Nicole delivers training events in French and English for a leading health and beauty brand.

She has an MA in International Public Relations and Global Communications Management from Cardiff University.

Nicole’s Featured Projects:

- Crisis simulation training for L’Oréal.
- Emergency simulation training for a global business advisory firm.
- Developing crisis communications training for the Dept. for Environmental, Food and Rural Affairs.

Leah Tedesco

Leah Tedesco

Leah is a Digital Account Executive.

She helps design webinars, crisis preparedness training, and social media strategies in order to help clients build confidence in their digital presence.

Leah takes a human approach to social media strategy, working to understand broader communicative values and using that to inform how individuals treat social media.

Leah has an MA in Anthropology from the University of Virginia; linguistic and communicative practices in online spaces.

She speaks Italian and Spanish.

Leah’s Featured Projects:

- Weekly global social media training and support for one of the world’s largest energy companies.
- Crisis simulation for a leading manufacturer.

Gabby Martin

Gabby Martin

Gabby is a Senior Consultant.

She believes in educating clients and guiding them through courses and trainings to ensure a strong and sustainable crisis communication response.

Her experience spans digital and creative topics including social media strategy, graphic design, campaigns, policy drafting, as well as advertising and content production.

Gabby’s previous roles include both Connecticut’s executive and legislative branches. She is also a licensed Connecticut attorney.

Gabby's Featured Projects:

- Developing a crisis communications toolkit for a major US technology manufacturer
- Leading a crisis exercise for the communications team of one of the world’s leading beauty brands in both English and French

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