Social media training for leaders

In a crisis situation the media, customers and shareholders won’t wait for the next news bulletin. They will expect to hear from your most senior leaders and experts.

CEOs, directors and expert voices must be empowered to use social media, in good times and bad.

Authentic, trusted voices

Leaders need to be authentic on social media, rather than stage-managed. There’s an expectation that they are practitioners: able to push the buttons and respond quickly when required. Air Asia, Total Energies and others demonstrate the value in having their leaders speak online for themselves, using separate but aligned channels.

We help leaders:

  • become advocates for their business on social media
  • find the confidence to use their own voice online
  • consult with customers online, around difficult issues
  • establish protocols for managing and responding to comments from hostile communities

We help organisations:

  • manage the risks
  • improve their social media guidance for staff
  • deliver engaging training and support

Our experience spans all sectors and levels of skills and confidence.

We’re proud to have supported the work of forward-thinking CEOs, presidents and their expert teams, as well as ambassadors and diplomats.


Credible social media profiles

Coaching sessions and remote support to kick-start social media activity, or improve existing profiles


Buy-in for social media response plans

Briefing on the opportunities and risks of social media in a crisis, giving leaders what they need to know, to make informed decisions at critical moments


Good practice for social media

Bite sized learning and support to help leaders form habits that make social media sustainable and useful

The Social Simulator team presented a challenging case for why I needed to be on social media. Six weeks later I was super-grateful to have the ability – and confidence – to respond quickly to a breaking situation.

Social media is now firmly on my radar.

Director, UK regulator

Finding your voice online

It isn’t easy for leaders to use their own voice on social media. Understandably, they feel loyal, or confined, to their organisation’s official tone.

Why is this a problem? Because posts become statements of intent instead of conversations. They risk making leaders appear emotionless or over-briefed and not in control.

Ask yourself – if you took posts from 3 leaders in your organisation and anonymised them, would staff know which tweet belonged to whom?

We provide advice on language, tone and general content, to help leaders (and their communications teams) cut through out-of-date policies and expectations, and speak in their own voice.

Creating a credible profile

Credibility is often judged on first appearances: a leader’s social media profile, the frequency of their activity online and how they respond to individuals.

A credible leader provides as much relevant information as they can, and does so with passion and empathy. They’re using social media in good times and bad. They share interesting or fun elements of their personal lives and take an active interest in their audience and customers.

We coach leaders over days, weeks and months to help them develop a credible social media profile. Our clients adopt social media for finding and consuming news and analysis, networking, promoting their work – and responding quickly in a crisis.

Making good decisions about online crisis response

Crisis response on social media works best when the whole organisation understands the opportunity and challenges online. Leaders need to buy-in to social media ad spend, be ready to use their channels to respond and step in front of a camera. They need sufficient knowledge of how people consume information online, for them to feel empowered. But, in most cases they don’t need to understand the detail of how content is created, edited and published.

We brief leadership teams on essential terminology, good practice and understanding of how their audience use social media to read and share information. We won’t patronise your colleagues, but we will challenge them to consider where they feel less confident and convince them that social media is an essential part of crisis response.

Find out more: see our products, get a quote

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