Our service offering

Our service offering

We offer a full suite of digital crisis preparedness services, from benchmarking existing arrangements, mitigating risk and stress-testing teams, through to live crisis response.

Resilience benchmarking

Resilience benchmarking

  • Diagnostic check
  • Vulnerability audit
  • Plan review
  • Benchmarking workshop

Social media crisis plans

Social media crisis plans

  • Monitoring and notification
  • Response team structure
  • Roles and responsibilities
  • Tools and templates

Crisis90

Crisis90

  • 90 minute crisis training
  • Best practice theory
  • Handling strategies
  • Practical simulation session

Crisis simulations

Crisis simulations

  • Newsroom
  • Interactive social media feeds
  • Realistic media and blog articles
  • Role-played responses

Customer service training

Customer service training

  • Triage and escalation
  • Tone and language
  • Complaint handling
  • Refining policy

Live response

Live response

  • Channel monitoring
  • Strategic counsel
  • Tactical response
  • 24/7 call-out