Fast-paced, interactive crisis management training with Social Simulator

Prepare your team for any crisis with our dynamic and immersive crisis management training workshops.

The Challenge

Traditional crisis management training often fails to capture the real-world pressure and complexity of a real crisis. Teams struggle to translate theory into practice when faced with rapid-fire social media backlash, media inquiries, and internal communication breakdowns.

The Solution: Crisis90 from Social Simulator

Crisis90 turns traditional desktop crisis exercises into fast-paced, interactive workshops that you can deliver at scale.

Crisis90 simulations are used by everyone, from customer service teams to C-suite, frontline communicators to teams of engineers. And sometimes all of these in one exercise.

The phased scenarios allow you to pause, discuss and compare ideas between different teams working on the same response.

Every week some of the world’s largest businesses use Crisis90 to test and validate their teams, remotely and in-person.

Using Crisis90, your team will:

Experience life-like scenarios

Scenarios are bespoke to the needs of your business, or you can choose from a range of prepared incidents and issues.

Face realistic social media scenarios

Navigate simulated angry tweets, negative reviews, and social media firestorms – all in a controlled setting.

Practice media management

Hone their skills in handling a barrage of news inquiries and managing the media narrative.

Refine internal communications

Develop clear and concise messaging strategies to keep employees informed and calm during a crisis.

Test and improve crisis response plans

Put your existing plans to the test and identify areas for improvement.

Interested to know more?

See our case studies

Don't wait for a crisis to strike. Prepare your team today!

Contact us

Benefits of Social Simulator training

Enhanced crisis response readiness

Equip your team with the skills and confidence to handle any crisis situation effectively.

Improved communication skills

Develop clear and concise communication strategies for all audiences, both internal and external.

Stronger team collaboration

Foster a culture of teamwork and collaboration during high-pressure situations.

Increased organizational resilience

Build a more resilient organization that can adapt and respond effectively to any crisis.

Why choose Social Simulator?

Tailored training

We offer custom-designed training programs or pre-designed scenarios to meet your specific needs.

Proven track record

We've been simulating social media crises since 2010, working with leading organizations worldwide.

Expert guidance

Our experienced facilitators guide teams through the exercises and provide valuable feedback.

Measurable results

Gain insights into your team's strengths and weaknesses, and track their progress over time.

"I have used the Social Simulator several times with students. It has proved to be a very helpful tool to give realistic insights into communications in a crisis situation."

Gaisberg

group of 3 people infront of laptops at work

Energy companies, consumer brands, government departments and many others use Crisis90

Emergency response teams at Shell, management teams at L’Oréal and communicators in the UK Government all use Crisis90 to maintain their confidence and skills. Each organization benefits from a scalable, cost-effective training program that can be deployed anywhere in the world, often at short notice.

one woman looks on as another types into a laptop

Supporting you from start to finish

We support you from conception to completion of your practical team crisis training workshop. Once the tasks are complete, we run a hot debrief to discover what the group have learned post workshop and we can provide a follow-up evaluation report, highlighting successes and areas to focus on.