Social media crisis training, drills and simulations

Social Simulator gives your team practical, behind-closed-doors experience of handling a crisis, disaster or emergency situation. Our cutting-edge software simulates fast-moving social media, stakeholder email and broadcast news coverage – backed up by role-players who simulate the citizen, media and stakeholder reactions as part of a realistic, real time scenario.

Over the last thirteen years, we’ve helped Fortune 500 companies, government agencies, healthcare and educational organizations to prepare for situations from oil spill disasters to cyberattacks, active shooter drills to product recalls.

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Crisis drills incorporating realistic social media pressure

For experienced teams looking to stress-test their emergency plans and corporate resilience, Social Simulator drills bring a crisis situation to life over a 2+ hour exercise.

Participants access the platform from their device and are challenged to mobilize, monitor, communicate and engage stakeholders across a range of channels. We work with groups from 10-150 exercise participants, and sessions can take place on-site or remotely across multiple locations.

Social media crisis and customer service training to build confidence

Our emergency preparedness training courses bring scenarios to life and prompt in-depth discussions of handling strategies, message development and engagement tactics. They’re perfect for rolling out a new disaster response plan across the organization, to train a customer service team, or to give off-sites and awaydays a practical digital element.

In teams, participants work through a scenario phase-by-phase, completing tasks and comparing their responses with those of their colleagues. Sessions last 60+ minutes, and can incorporate best practice training or coaching – right up to senior executive level.

“The social media crisis simulation put us under pressure in a realistic way and we learned a great deal about our strengths and weaknesses. Highly recommended.”
– John Coventry, Director of Communications, Change.org

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We tailor our crisis simulation exercises to your exact requirements, including software configuration and as much support as you need to develop the scenario, content and facilitation to run an impactful and valuable session.

Get a quote for an emergency response exercise and online demonstration of our platforms:

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Find out more: see our products, get a quote

Email us now to set up a demonstration and discuss how we could support your training:

We will review and respond to your request by email. See our Privacy Policy for how we manage your details.
Would you like updates from Social Simulator?
This field is for validation purposes and should be left unchanged.