Training Singapore Government communicators in managing misinformation

Designed specifically for government communicators from various ministries and departments, we deliver  crisis communications training in Singapore. This half-day session focused on equipping participants with practical tools to manage misinformation during emergency response situations. A growing challenge for public sector organisations across the Asia-Pacific region.

Combating misinformation during a crisis

The primary emphasis  of the session was on misinformation management in real-world emergency scenarios. Participants explored tactical approaches to monitoring, evaluating, and responding to false or misleading information.

Key topics covered included:

  • Identifying different types and categories of misinformation
  • Techniques for monitoring misinformation across digital channels
  • When and how to rebut misinformation proactively
  • Developing a practical, actionable misinformation response plan

People working around a table with a blue table cloth on top

Interactive tabletop exercise

To reinforce learning, participants were divided into competitive teams and engaged in a three-phase escalating crisis simulation, based on a foreign government election interference scenario. This tabletop exercise challenged each group to apply the strategies discussed and manage a realistic communications response under pressure.

After each phase, teams presented their responses and received real-time feedback and expert evaluation, helping them refine their strategic thinking and crisis communication skills.

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