Social media crisis training, simulations and exercises

Social Simulator gives your team practical, behind-closed-doors experience of handling a crisis situation. Our cutting-edge software simulates fast-moving social media, stakeholder email and broadcast news coverage – backed up by role-players who simulate the citizen, media and stakeholder reactions as part of a realistic, real time scenario.

Over the last fourteen years, we’ve helped FTSE 100 companies, government agencies, healthcare and educational organisations to prepare for situations from oil spills to cyber attacks, active shooters to product recalls.

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Crisis drills incorporating realistic social media pressure

For experienced teams looking to stress-test their emergency plans and corporate resilience, Social Simulator drills bring a crisis situation to life over a 2+ hour exercise.

Participants access the platform from their device and are challenged to mobilise, monitor, communicate and engage stakeholders across a range of channels. We work with groups from 10-150 exercise participants, and sessions can take place on-site or remotely across multiple locations.

Social media crisis and customer service training to build confidence

Our emergency response training brings scenarios to life and prompt in-depth discussions of handling strategies, message development and engagement tactics. They’re perfect for rolling out a new crisis plan across the organisation, to train a customer service team, or to give off-sites and awaydays a practical digital element.

Our emergency communication workshops require participants to work in teams, progressing through a scenario phase-by-phase, completing tasks and comparing their responses with those of their colleagues. Sessions last 60+ minutes, and can incorporate best practice training or coaching – right up to senior executive level.

 

“All the media feeds were extremely realistic. 

They helped add the pace and complexity we would expect from the modern news environment.

The exercise helped to highlight a number of required updates to our crisis response protocols.”

Head of emergency response, Rolls-Royce PLC

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We tailor our modular service to your exact requirements, including software configuration and as much support as you need to develop the scenario, content and facilitation to run an impactful and valuable session.

Get a quote for a crisis simulation exercise and online demonstration of our platforms:

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Email us now to set up a demonstration and discuss how we could support your training:

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