11 March 2020 by Chris Malpass
The COVID-19 emergency is forcing many teams to quickly rethink how they conduct day-to-day operations and to implement processes to enable their people to work remotely as a means of halting the spread of the virus. We’re finding that a number of our clients are opting for virtual deliveries of…
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2 March 2020 by Chris Malpass
In 2018 I packed up my London flat and moved to New York to open the US arm of Helpful Digital. The brief? To build on the work we had already been doing in the U.S. since 2015 to create a sustainable stateside business. We’re two years into that adventure,…
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3 December 2019 by Steph Gray
The popular picture of crisis communication is maybe a high-stakes press conference, or the chief executive being grilled by a well-known broadcast journalist or politician. We imagine brand reputations living or dying by how well leaders can demonstrate empathy on camera; or how adroitly the press conference can be stage-managed.…
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1 November 2019 by Chris Malpass
We were asked by the City of Redmond to support in the delivery of the Cascadia Rising Solutions emergency planning exercise. The aim of the exercise, run over two days in late October 2019, was to test the decision-making and public information response to a category 9.0 earthquake impacting the…
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4 September 2019 by Kara Jobmann
National Preparedness Month takes place every September in the US. It’s an opportunity for emergency responders and government organisations to encourage their audiences to be prepared for any kind of emergency. There’s always plenty of useful tips shared. But if you are responsible for communicating such advice, how do you…
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26 July 2019 by Kate Rawlins
The popularisation of the term ‘fake news’ is often incorrectly used to describe various forms of troublesome content published on modern media networks. However, generalising all deceptive content as ‘fake news’ is problematic because by not properly defining the context of the content, it’s challenging to respond appropriately. Instead, the…
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5 July 2019 by Steph Gray
I had the privilege to see a well-drilled client crisis team at work this week. Their organisation is enormous, and they have a crisis process honed and documented and rehearsed across the world on a regular basis. It’s impressive to witness, with a depth of strategic thought that we don’t often…
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