Resources

The skills of modern media relations

The popular picture of crisis communication is maybe a high-stakes press conference, or the chief executive being grilled by a well-known broadcast journalist or politician. We imagine brand reputations living or dying by how well leaders can demonstrate empathy on camera; or how adroitly the press conference can be stage-managed.…

Rehearsing for ‘The Big One’ – five takeaways for PIOs managing a disaster

We were asked by the City of Redmond to support in the delivery of the Cascadia Rising Solutions emergency planning exercise. The aim of the exercise, run over two days in late October 2019, was to test the decision-making and public information response to a category 9.0 earthquake impacting the…

Preparing for a crisis response

National Preparedness Month takes place every September in the US. It’s an opportunity for emergency responders and government organisations to encourage their audiences to be prepared for any kind of emergency. There’s always plenty of useful tips shared. But if you are responsible for communicating such advice, how do you…

Understanding 10 types of false information

“Don’t believe everything you see online” is a mantra that many finger-wagging parents have repeated and to which many children – young and old – have rolled their eyes. Unfortunately, we know this is a message everyone should heed. Misinformation is everywhere online – but not all misinformation is deliberate,…

New kinds of crises

The earth is warming at an increasingly rapid rate. While world powers and government entities work to combat climate change, the global population has experienced increased severity of hurricanes and frequency of natural disasters. These disasters leave communities devastated and reeling – unable to rebuild and then properly prepare for…

The women that created the internet as we know it

Women have shaped every aspect of the world we live in, a lot of which were not highlighted in our history books. Here are some women that played integral roles in the development and creation of the digital landscape we now operate within. Many of these women were the…

Cyber attacks: what are the trends and how can you prepare?

Stress-testing a business’ preparedness for cyber attack is a crucial part of any risk or resilience function. Cyber incidents are especially tricky to handle, for a number of reasons: The information vacuum is more acute and extended It can take a while – days, potentially – for the facts of…