19 July 2018 by Chris Malpass
As sexual harassment scandals continue to engulf corporate America, how should your organisation be preparing? It’s unsurprising that we’re being asked by leaders from some of the world’s largest companies to help them run their teams through training workshops and simulations based on the #MeToo scenario impacting their business. As shown…
Read more
26 June 2018 by Tim Lloyd
When we deliver customer service training for clients, there’s usually a section labelled ‘use of humour’ or something similar. It’s the bit where we discuss the risks and opportunities of using a bit of banter or cracking a joke on social media channels. There are a few time-honoured examples where…
Read more
21 June 2018 by Kate Rawlins
During a crisis response, everything runs on fast-forward. Days roll into months, and as the stakes change, the response evolves to cope. When the storm passes and business returns to usual, the stress, trigger points and decisions behind a past crisis are likely to morph into a memory of a…
Read more
13 June 2018 by Kate Rawlins
As someone who spends their week simulating crises for various public and private sector clients, attending PR Week’s Crisis Conference was interesting to hear how other companies have tackled headline stories from the past year. There were many great speakers discussing events such as the Samsung Galaxy Note 7, Grenfell…
Read more
15 May 2018 by Steph Gray
Simulations and exercises are our bread and butter. It’s great to rehearse in a safe space, to test out crisis plans and teamworking before the real thing happens. But crises don’t come neatly diarised, in well-equipped conference rooms, so simulations can only be one element of your crisis preparedness efforts.…
Read more
17 April 2018 by Tim Lloyd
JD Wetherspoon is a chain of 900 budget-price pubs across the UK. They decided to quit social media, having attempted to run various twitter and facebook accounts, with varying amounts of effort and success. On the face of it, for a big public-facing organisation to quit social media is bold.…
Read more
26 March 2018 by Kate Rawlins
Being a fly on the wall in the ‘war rooms’ watching teams practice responding to an unfolding crisis is fascinating. It enables me to hear strategizing, discussions, and see the workings behind the decision-making process. Over the past two years I’ve been fortunate enough to work with some of the…
Read moreEmail us now to set up a demonstration and discuss how we could support your training:
