Crisis simulation resources: Prepare your team to navigate any challenge

Good crisis management is essentially the art of managing stakeholder expectations and perceptions. How you map and engage the audiences that matter most should be a priority. However, we often find teams are not dedicating enough time or thought to how they map and prioritize the stakeholders they’ll need to manage during a crisis response. […]

From desktops to full stress-tests, we help hundreds of clients across the globe to design and deliver successful crisis simulations every year. We’ve learned a thing or two along the way.  Here are 5 fundamental steps to designing an exercise or simulation: Set your objectives Your objectives are the foundation of the design process. Consider […]

A good social media policy will help your workforce become advocates for the business, both creatively and safely. Here's an example you can use, to create your own policy   

The NFL launched an official community on Discord  The staff were overwhelmed by troublemakers, who creatively exposed flaws in their moderation plans Key takeaways: the larger your community, the more responsibility you have to be ready for anything What is Discord? An instant messaging platform used by companies, organisations, and influencers who want fast, easy […]

If you represent social media at a large business then you probably have a lot of social media accounts to oversee. Some of these will be working really hard, some are doing fine, but you will almost certainly have some dead or dormant accounts too. You need to find a way to organise, benchmark and […]

People, not plans, manage crises. But, a clear, simple and practical crisis plan can help you navigate them. It can provide guidance and grounding in a complex and fast-moving situation. It can help you get on the front foot and structure your response to make and implement effective decisions. Separate your plan from your overarching […]