Archive: Uncategorized


Lockdown road sign

4 lessons from exercising COVID incidents and local lockdowns

16 October 2020 by Steph Gray

We’ve just wrapped up a virtual simulation with a client’s senior management team, working through their process to handle a serious COVID incident affecting their operations and impacting a local community. Here's some lessons to think about for your COVID crisis preparedness.

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Woman using laptop on bed

How to get the best from virtual crisis simulation exercises

11 March 2020 by Chris Malpass

The COVID-19 emergency is forcing many teams to quickly rethink how they conduct day-to-day operations and to implement processes to enable their people to work remotely as a means of halting the spread of the virus. We’re finding that a number of our clients are opting for virtual deliveries of…

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The skills of modern media relations

3 December 2019 by Steph Gray

The popular picture of crisis communication is maybe a high-stakes press conference, or the chief executive being grilled by a well-known broadcast journalist or politician. We imagine brand reputations living or dying by how well leaders can demonstrate empathy on camera; or how adroitly the press conference can be stage-managed.…

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departures board

Mobilizing for crisis: the benefits of longer exercises

2 April 2019 by Steph Gray

Our typical exercises tend to run for 3 or 4 hours, often in a pair of adjoining boardrooms with good wifi, clear diaries and coffee on tap. The participants get to feel the shock and stress of dealing with something unexpected and fast-paced, and understand how well they work together…

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Cursor on 'security'

Cyber incident trends: what can you do to prepare?

20 February 2019 by Steph Gray

As you can imagine, the last couple of years have seen us get a lot more enquiries from clients looking to stress-test their crisis preparedness. Cyber incidents are especially tricky to handle, for a number of reasons: The information vacuum is more acute and extended It can take a while…

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Staying sharp in the era of fake news and Insta influencers

24 January 2019 by Steph Gray

Since we launched Social Simulator back in 2010, we’ve seen huge changes in the social media landscape and the way that news breaks and crises are managed online. In recent months we’ve been helping clients rehearse their readiness to handle fake news and malicious digital manipulation, blend media relations with…

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Woman reading newspaper with headline: fake news

Fake news, real crisis

7 January 2019 by Howard Gossington

Our awareness of it may be higher, but there’s little sign of fake news losing its disruptive power. Is your organization prepared to deal with a fake news storm?

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A is for Authenticity

27 November 2018 by Steph Gray

Before fake news, there was spin, and before that, there was ‘PR’. The bottom line is, why should anyone believe you, especially when you’re trying to dig your way out of trouble? That’s a theme which came out in an exercise I’ve just wrapped up here in South Africa, which…

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Podcasts for the Unpredictable

24 August 2018 by Kara Jobmann

The one thing you can rely on is that everything will change and nothing will ever truly be reliable. The uncertainty of the world can be scary, forcing us to prepare for the worst-case scenario, whether it be in our personal lives, our businesses, or our relationships. Protecting yourself from…

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