Thinking

Lockdown road sign

4 lessons from exercising COVID incidents and local lockdowns

16 October 2020 by Steph Gray

We’ve just wrapped up a virtual simulation with a client’s senior management team, working through their process to handle a serious COVID incident affecting their operations and impacting a local community. Here's some lessons to think about for your COVID crisis preparedness.

Read more

lady's hand hold phone whilst sitting at laptop

Tips to help small social media teams respond in a crisis

31 May 2020 by Kate Rawlins

Crisis communications is a hot topic at the moment as COVID19 responses remain the focus of almost every organisation worldwide. Although this isn’t another blog from a crisis consultant advising or critiquing Coronavirus responses, instead it’s a thread of observations from the past few courses I’ve taught to communications officers…

Read more

Woman using laptop on bed

How to get the best from virtual crisis simulation exercises

11 March 2020 by Chris Malpass

The COVID-19 emergency is forcing many teams to quickly rethink how they conduct day-to-day operations and to implement processes to enable their people to work remotely as a means of halting the spread of the virus. We’re finding that a number of our clients are opting for virtual deliveries of…

Read more

Airport departure board showing New York as the location

Five lessons learned after two years of being Helpful in the USA

2 March 2020 by Chris Malpass

In 2018 I packed up my London flat and moved to New York to open the US arm of Helpful Digital. The brief? To build on the work we had already been doing in the U.S. since 2015 to create a sustainable stateside business. We’re two years into that adventure,…

Read more

The skills of modern media relations

3 December 2019 by Steph Gray

The popular picture of crisis communication is maybe a high-stakes press conference, or the chief executive being grilled by a well-known broadcast journalist or politician. We imagine brand reputations living or dying by how well leaders can demonstrate empathy on camera; or how adroitly the press conference can be stage-managed.…

Read more


Faciliated training session

Preparing for a crisis response

4 September 2019 by Kara Jobmann

National Preparedness Month takes place every September in the US. It’s an opportunity for emergency responders and government organisations to encourage their audiences to be prepared for any kind of emergency. There’s always plenty of useful tips shared. But if you are responsible for communicating such advice, how do you…

Read more

Find out more: see our products, get a quote

Email us now to set up a demonstration and discuss how we could support your training:

  • We will review and respond to your request by email. See our Privacy Policy for how we manage your details.
  • This field is for validation purposes and should be left unchanged.