Thinking

7 steps for an effective public safety communication campaign

3 June 2021 by Julie Jourcin

While I was staying at my parents’ in Northern France a letter in the mailbox caught my eye one morning. For the first time in 3 years, they were receiving an awareness guide in case of an industrial emergency in the area. My parents live near an industrial zone where…

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hand holding a mobile phone in front of a computer

Best Crisis Responses of 2020

5 January 2021 by Claire Turner

There have been no shortage of crises in 2020, but who has responded well? We’ve been analysing a wide variety of organisation and individual crisis responses and picked out some highlights . Here is a shortlist of some of the ones we particularly rate and why. But first: What makes…

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Lockdown road sign

4 lessons from exercising COVID incidents and local lockdowns

16 October 2020 by Steph Gray

We’ve just wrapped up a virtual simulation with a client’s senior management team, working through their process to handle a serious COVID incident affecting their operations and impacting a local community. Here's some lessons to think about for your COVID crisis preparedness.

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lady's hand hold phone whilst sitting at laptop

Tips to help small social media teams respond in a crisis

31 May 2020 by Kate Rawlins

Crisis communications is a hot topic at the moment as COVID19 responses remain the focus of almost every organisation worldwide. Although this isn’t another blog from a crisis consultant advising or critiquing Coronavirus responses, instead it’s a thread of observations from the past few courses I’ve taught to communications officers…

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Woman using laptop on bed

How to get the best from virtual crisis simulation exercises

11 March 2020 by Chris Malpass

The COVID-19 emergency is forcing many teams to quickly rethink how they conduct day-to-day operations and to implement processes to enable their people to work remotely as a means of halting the spread of the virus. We’re finding that a number of our clients are opting for virtual deliveries of…

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Airport departure board showing New York as the location

Five lessons learned after two years of being Helpful in the USA

2 March 2020 by Chris Malpass

In 2018 I packed up my London flat and moved to New York to open the US arm of Helpful Digital. The brief? To build on the work we had already been doing in the U.S. since 2015 to create a sustainable stateside business. We’re two years into that adventure,…

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