Thinking

Faciliated training session

Preparing for a crisis response

4 September 2019 by Kara Jobmann

National Preparedness Month takes place every September in the US. It’s an opportunity for emergency responders and government organisations to encourage their audiences to be prepared for any kind of emergency. There’s always plenty of useful tips shared. But if you are responsible for communicating such advice, how do you…

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Understanding 10 types of ‘fake news’

26 July 2019 by Kate Rawlins

The popularisation of the term ‘fake news’ is often incorrectly used to describe various forms of troublesome content published on modern media networks. However, generalising all deceptive content as ‘fake news’ is problematic because by not properly defining the context of the content, it’s challenging to respond appropriately.  Instead, the…

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Crisis teams that work: processes, personalities and point-people

5 July 2019 by Steph Gray

I had the privilege to see a well-drilled client crisis team at work this week. Their organisation is enormous, and they have a crisis process honed and documented and rehearsed across the world on a regular basis. It’s impressive to witness, with a depth of strategic thought that we don’t often…

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The refugee crisis and social media

19 June 2019 by Kara Jobmann

  As political unrest rises, the number of displaced peoples and refugees are reaching record highs. The UN Refugee Agency estimates there are 68.5 million people who have been forcibly displaced from home countries. Of that number, 40 million people are internally displaced, 25.4 million are refugees and 3.1 million…

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New kinds of crises

24 April 2019 by Kara Jobmann

The earth is warming at an increasingly rapid rate. While world powers and government entities work to combat climate change, the global population has experienced increased severity of hurricanes and frequency of natural disasters. These disasters leave communities devastated and reeling – unable to rebuild and then properly prepare for…

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departures board

Mobilizing for crisis: the benefits of longer exercises

2 April 2019 by Steph Gray

Our typical exercises tend to run for 3 or 4 hours, often in a pair of adjoining boardrooms with good wifi, clear diaries and coffee on tap. The participants get to feel the shock and stress of dealing with something unexpected and fast-paced, and understand how well they work together…

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Trust your employees during a crisis (part 2)

18 March 2019 by Kara Jobmann

The Takata airbag recall is one of the largest and most widespread manufacturers recalls to date. Almost 40 million cars were affected by faulty airbag inflators, with almost 50 million inflators having to be replaced. 21 major car companies were affected by this recall and had to issue massive recalls.…

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