Fake news, real crisis
7 January 2019 by Howard Gossington
Our awareness of it may be higher, but there’s little sign of fake news losing its disruptive power. Is your organization prepared to deal with a fake news storm?
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Chemical, Biological, Radiological & Nuclear (CBRN) terrorism: warning and informing the public around a new type of threat
20 December 2018 by Kate Rawlins
Over the past year we’ve worked with teams across the globe to rehearse a range of interesting and important crisis scenarios. From product recalls to corporate malpractice, and campaign failures to extreme weather responses, we’ve put hundreds of teams through their paces to assess how they manage a crisis. Notably,…
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A is for Authenticity
27 November 2018 by Steph Gray
Before fake news, there was spin, and before that, there was ‘PR’. The bottom line is, why should anyone believe you, especially when you’re trying to dig your way out of trouble? That’s a theme which came out in an exercise I’ve just wrapped up here in South Africa, which…
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In emergency management warning and informing, a picture is worth a thousand words
18 September 2018 by Steph Gray
When the Weather Channel posted their video warning of Hurricane Florence, it soon started popping up in timelines all over the internet. Storm surge will be a huge factor for Hurricane #Florence Check out what it might look like with @TWCErikaNavarro: pic.twitter.com/TPqTZTmiAM — The Weather Channel (@weatherchannel) September 13, 2018…
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Podcasts for the Unpredictable
24 August 2018 by Kara Jobmann
The one thing you can rely on is that everything will change and nothing will ever truly be reliable. The uncertainty of the world can be scary, forcing us to prepare for the worst-case scenario, whether it be in our personal lives, our businesses, or our relationships. Protecting yourself from…
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#MeToo – the hashtag outing sexual harassment in corporate America
19 July 2018 by Chris Malpass
As sexual harassment scandals continue to engulf corporate America, how should your organisation be preparing? It’s unsurprising that we’re being asked by leaders from some of the world’s largest companies to help them run their teams through training workshops and simulations based on the #MeToo scenario impacting their business. As shown…
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Good customer service is no laughing matter
26 June 2018 by Tim Lloyd
When we deliver customer service training for clients, there’s usually a section labelled ‘use of humour’ or something similar. It’s the bit where we discuss the risks and opportunities of using a bit of banter or cracking a joke on social media channels. There are a few time-honoured examples where…
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