Thinking

Clock face

5 tips for attention-grabbing exercise scenarios

29 August 2017 by Tim Lloyd

We spend a lot of time designing, researching and creating scenarios for crisis response exercises. We have a wide range of tried and tested scenarios to use as a starting point, but our clients are always best placed to outline something that meets their needs. However, this requires organisations to…

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22/03/2017: Where’s the chronology?

24 March 2017 by Kate Rawlins

It was my colleague who first broke the news to me. “Apparently there’s been shots fired outside parliament,” he said. As much as I live and breathe social media, a few tweets reporting loud noises wasn’t enough for me. The ex-reporter in me believes in verification. Then the BBC notification…

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Chinook helicopter and a sea bird

What’s a crisis exercise really like?

1 November 2016 by Tim Lloyd

We can’t always say much about the crisis simulations that we run for clients. Understandably, companies don’t want to reveal the problems they face and how they plan to deal with them. What we can say with confidence, is that more and more organisations are including online engagement when they…

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How vulnerable are your people online?

19 January 2016 by Steph Gray

I’ll let you in on a nasty little technique we use in our social media crisis simulation exercises from time to time. If the team is strong, is using its lines well and deftly handling stakeholders and customers, we’ll sometimes throw in a little bit of a curveball: a bit of…

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The seven habits of highly effective crisis communications teams

5 October 2015 by Steph Gray

We’ve run dozens of crisis simulations with communications teams large and small, from global multinationals to local city emergency responders. Here’s what we’ve found sets the great teams apart from the rest: 1. They’re quick to the first response Social media doesn’t wait patiently for you to clear your lines…

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Using Twitter lists to monitor an unfolding crisis

23 September 2015 by Justine Touaux

Last Wednesday, September 16th, at 7:54pm local time, an 8.3 magnitude earthquake – one of the largest recorded in the country over the last 100 years – struck about 10 miles off the coast of Chile, followed by multiple aftershocks and reports of impending tsunamis around the Pacific Ocean, sending…

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Woman looking sceptical

Keeping it real: Being flexible and responsive under pressure

12 August 2015 by Tim Lloyd

Imagine being faced with hundreds of different voices and personalities online, all complaining about your product or service. You can’t see these people, only what they write or film. They’re unaccountable and uncaring and, as far as they are concerned, you are just a faceless organisation. This is just a…

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