We put social media into New York State’s emergency drill at Grand Central
We work with New York State to help them add a dynamic social media component to their full-scale exercises. Most recently we supported with the delivery of a full-scale exercise at the recently-opened Grand Central Madison Terminal. The session was delivered overnight and tested the emergency response processes of multiple stakeholders to a high-impact incident […]
How can social media training meet the needs of 30,000 staff?
We design a social media learning and development program for Lenovo’s 30,000 employees, in multiple languages. The program has two levels: foundation - for those with less experience or confidence; and practitioner - for those who want to become social media advocates and explore new channels. Online safety and security are a particular priority. The […]
What goes into a crisis communications social media toolkit?
We design crisis communications training and develop a Crisis Communications Social Media Toolkit applicable for all public agency and hospital communicators in the Chicagoland area for The Chicago Office of Emergency Management and Communication (OEMC) and Northwestern Medicine’s Disaster Management and Community Emergency Preparedness Initiative. We ensure communicators at OEMC, Northwestern Medicine, and all partner […]
How can the communication and decision-making skills of graduate students be put to the test?
We design and deliver a two-day crisis exercise for more than 120 MBA students as part of William and Mary’s Raymond Mason School of Business annual Sprint Week event. Students work in teams of four to five to complete a variety of tasks across the two days of the exercise. We develop a scenario involving […]
How can customer service teams maintain their skills and confidence on social media?
We help the award winning communications team at Hyde Housing bolster their confidence and improve their processes for responding to complaints received on social media. We develop a series of workshops in which we simulate an escalating crisis scenario, during which teams must assess, plan and create responses. We help the teams monitor and triage […]
How can social media centres of excellence stay connected?
We create and deliver interactive training webinars to educate ExxonMobil employees globally on online best practices and social media skills. These webinars build participant’s confidence in navigating the online world and representing ExxonMobil. Each webinar is prepared and facilitated by the Social Simulator team and is consistent with ExxonMobil goals and guidelines. Our webinars address […]
We’re approved contractors to US Federal Government CAGE code 88BP5 “Social Simulator Inc, The”
