Case Studies: 
Crisis Communication Plans Tested

How Social Simulator helps businesses prepare

Having a solid crisis communication plan is essential for any organization. But how do you know if your plan will hold up under real-world pressure?

Social Simulator's crisis communication exercises provide a safe and realistic environment to test your existing plan and identify areas for improvement. We create simulated crisis scenarios, complete with social media firestorms, traditional media inquiries, and internal communication challenges.

Here, in our case studies, you'll see how leading organizations have used Social Simulator to test and refine their crisis communication plans. These examples showcase the real-world impact our simulations can have on your organization's preparedness.

Ready to test your crisis communication plan and build a more resilient organization?

Explore our case studies to see how Social Simulator can help!

How does a global energy company build social media advocacy at scale?

Our social media advocacy program has helped one of the world’s largest energy companies to scale social media advocacy among thousands of employees. We work with all levels of the business, from leaders to interns, confident and inexperienced users of social, LinkedIn to TikTok. Our Social Media Advocacy program is bespoke to each client, but […]

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What’s an effective and engaging way to grow digital communication skills?

Since 2010, we’ve designed and led one of the most successful training courses for UK Government communicators, helping them to build digital and social media skills. We’ve helped more than 5,000+ members of the Government Communications Service to develop their digital skills. We’ve delivered courses all around the UK covering social media for PR, digital […]

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How can you train your Rapid Response Team for a cyber attack?

We train the Rapid Response Team (RRT) within a number of major energy businesses, to ensure they can respond effectively to a cyber attack. To ease teams into an area that was new for them, we began their training using our Crisis90 platform. Crisis90 allows them to work in small groups, with time for discussion […]

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How can we map social media for one of the world’s largest businesses?

A major energy company commissioned us to help them audit their global social media activity.  We researched, listed and analyzed all their channels, across: Facebook Instagram LinkedIn X WeChat YouTube We researched 123 different channels (plus dormant and imposter channels) with a total of 7.8million followers. Distinctions were made between global and regional accounts. Detailed […]

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What does graduate crisis training look like?

Cardiff University needs to test the abilities of their MA International Public Relations and Global Comms Management students. Our annual workshop provides them with theory on how to respond appropriately and effectively on social media in a crisis, and then puts their learning to the test as they respond under pressure to an unfolding crisis. […]

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Building information security knowledge across global teams

A major government department needed to test verification and data security concerns with senior strategic communications staff around the world.  We helped shape an ongoing series of challenging scenarios for their teams, to practise responding effectively to online crises.  The scenarios cover a number of current digital and information security themes including:  data security  the identification […]

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