Chicago O’Hare and Midway Airports wanted to test their ability to use social and traditional media channels in an emergency. Every 3 years O’Hare and Midway host a full-scale exercise, to test their response to an incident affecting both airports at the same time. Their public response to an emergency…
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We prepared and delivered a day-long crisis exercise for Pierce County, USA. The simulation involved Public Information Officers (PIOs) from 32 organizations across 4 counties in Washington State. For this emergency preparedness simulation, we designed a realistic dry run of a terrorist incident for each of the 4 counties. Each…
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Since 2010, we’ve designed and led one of the most successful training courses for UK Government communicators, helping them to build digital and social media skills. We’ve helped more than 5,000+ members of the Government Communications Service to develop their digital skills. We’ve delivered courses all around the UK covering…
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A major government department needed to test verification and data security concerns with senior strategic communications staff around the world. We helped shape an ongoing series of challenging scenarios for their teams, to practise responding effectively to online crises. The scenarios cover a number of current digital and information security themes…
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Businesses and government agencies are adept at responding to emergencies on the ground. But social media creates challenges and opportunities for which communicators need to be prepared. The City of Redmond (Washington, USA) asked us to support them in the delivery of the Cascadia Rising emergency planning exercise. Cascadia Rising…
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In 2018 The London Borough of Hackney, a local UK Government authority responsible for the welfare of 300,000 residents and business owners, approached us to train their staff around the newly introduced General Data Protection Regulation (GDPR). With nearly 4,000 employees who work with multiple subcontractors and volunteers, it is…
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Our client is a major energy company with more than 400 PR, social and government affairs staff across the world. There was a huge appetite for social media, but previous training had been irregular and generic. In addition, there was no way for colleagues to regularly share their experiences and…
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The U.S. National Defense University (NDU) commissioned us to help them test the critical and strategic decision-making skills of their students. NDU educates joint warfighters and other national security leaders in critical thinking and the creative application of military power to inform national strategy and globally integrated operations, under conditions…
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We provide Centrica with the tools they need to deliver in-house crisis preparedness training. Social Simulator allows Centrica to host multiple exercises to test the response capabilities of communications teams in the UK, US and Norway. These include crisis scenarios, media injects, social media responses and news articles. We helped…
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One of the world’s largest health and beauty brands wanted to ensure that their senior management teams can respond effectively to an escalating crisis. We already train this company’s communications teams on an ongoing basis, but this time they wanted us to give senior managers first hand experience of a…
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